At Ramillette, every fragrance undergoes strict quality inspection before dispatch to ensure it reaches our customers in perfect condition. Due to the hygienic nature of perfumes and the inability to verify whether a fragrance has been used after delivery, all purchases are subject to the following terms and conditions.
Effective Date: July 9, 2026
Exchange Policy
- Exchanges are only available for transit damage, incorrect deliveries, or verified manufacturing defects.
Related Conditions
- Claims must be submitted within 48 hours of delivery with the order number, photos/videos of the product and packaging, and a description.
- Approved exchanges must be for products that are unopened and unused (unless the issue is a verified defect or incorrect item), in original packaging, and pre-authorized by Ramillette.
- Slight variations in packaging, labels, or batch appearance do not affect authenticity or quality and are not considered defects.
Limitation of Liability
- Ramillette reserves the right to reject claims that do not comply with this policy.
- Ramillette is not responsible for delays caused by carriers, customs, payment providers, or events beyond its reasonable control.
- By placing an order, customers acknowledge and agree to this policy.
Contact Us
For any questions regarding your order, returns, refunds, or exchanges, please contact our customer support team.
Thank you for choosing Ramillette — where fragrance becomes identity.
