مركز المساعدة
FAQ
Answers about orders, delivery, cancellations, returns, and more.
How do I place an order?
Browse our fragrances, choose your size, add to bag, and checkout. Cash on Delivery is available for selected products.
Do you deliver across Qatar?
Yes. We deliver across Qatar. Free shipping applies on orders above QAR 200.
Can I cancel my order?
Orders may only be cancelled before they have been processed or dispatched. Once packed or shipped, an order cannot be cancelled, modified, or recalled. Cancellation requests are handled on a best-effort basis. See our Cancellation Policy.
What is your return policy?
Perfume sales are final except when the wrong item was delivered, the product was damaged in shipping, or a verified manufacturing defect exists. Claims must be submitted within 48 hours of delivery with photos and your order number. See our Returns Policy.
When will I get a refund?
Refunds are issued only after inspection and approval, to the original payment method whenever possible. Shipping, delivery, customs, and processing charges are non-refundable unless the error was caused solely by Ramillette. See our Refund Policy.
Do you offer exchanges?
Exchanges are available for transit damage, incorrect deliveries, or verified manufacturing defects. See our Exchange Policy.
Are packaging differences considered defects?
Slight variations in packaging, labels, or batch appearance do not affect authenticity or quality and are not considered defects.
How can I contact support?
Reach us via our Contact page, WhatsApp, email contact@ramillette.com, or phone +97466097444. You can also visit our Help Center.
