At Ramillette, every fragrance undergoes strict quality inspection before dispatch to ensure it reaches our customers in perfect condition. Due to the hygienic nature of perfumes and the inability to verify whether a fragrance has been used after delivery, all purchases are subject to the following terms and conditions.
Effective Date: July 9, 2026
Refund Policy
- Refunds are issued only after inspection and approval.
- Refunds are processed to the original payment method whenever possible.
- Shipping, delivery, customs, and processing charges are non-refundable unless the error was caused solely by Ramillette.
- No refunds for opened products, unauthorized returns, misuse, late claims, or cosmetic packaging variations.
Limitation of Liability
- Ramillette reserves the right to reject claims that do not comply with this policy.
- Ramillette is not responsible for delays caused by carriers, customs, payment providers, or events beyond its reasonable control.
- By placing an order, customers acknowledge and agree to this policy.
Contact Us
For any questions regarding your order, returns, refunds, or exchanges, please contact our customer support team.
Thank you for choosing Ramillette — where fragrance becomes identity.
